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Technical Support Tools and Options


Support for Symantec Products

To quickly find product support information, you can use this alphabetized list of our supported products.

View supported products

For Enterprise support, access the knowledge base, product downloads, updates, and other support information and services.

View Enterprise Support

Find out more about the technical support benefits available to you.

Technical Support Benefits Guide

Technical Support Benefit Supplement

Technical Support Product Matrix

Security Response RSS Feeds

Stay on top of the latest security threats and receive real-time or regularly-scheduled information on risks, vulnerabilities, and virus definitions with our RSS feeds. You can subscribe to feeds for our security response blogs and threat landscapes on our RSS page, and get information about RSS readers.

Visit Symantec RSS page

Technical Support Partner Program

This program enables you to deliver a streamlined support experience to end users of Symantec technology as a highly-qualified solution provider. With your in-depth knowledge of your customer’s IT environment, product training, and access to our senior-level support engineers, you'll quickly resolve the most challenging technical issues.

Learn more about the Technical Support Partner Program

Knowledge Base
Search the Knowledge Base to find support information and help for your products.

Product Notifications

To stay current with your products, you can subscribe to various categories of information and even individual articles within the knowledge base. This information can include:

  • Product updates and downloads
  • Product alerts
  • New content
  • Updated content

RSS feeds are also available.

Learn how to subscribe to notifications

Symantec Connect

You can access technical forums, blogs, and articles in the PartnerNet group on Symantec Connect, using your PartnerNet username and password.

Reseller Support Information

We offer sales support for resellers via phone and email. If you have questions about product licensing, product information, or policies, please call the reseller hotline at 888-780-7962 from 6 a.m. to 5 p.m. (PT) Monday through Friday. You can also e-mail channel sales support at cis@symantec.com.

For resellers with issues involving licensing or maintenance corrections, new product downloads, licensing portal help, or install base reports, you can contact Customer Care at 800-721-3934 or license@symantec.com