We use different methods to drive customer license renewal efficiency for Reseller Partners in our Enterprise customer segment.
Partners with renewal opportunities that qualify for the quarter are notified by phone of upcoming renewal opportunities and your customers are sent email notifications prior to license or support expiration on the following schedule:
We help you drive your revenue stream in the Enterprise segment by prompting your customers to renew, and include information on their original partner.
If you have any questions, please call (866) 675-6552.
Effective 9th May 2016, Symantec is discontinuing its 30 day grace policy (Japan, 3rd October 2016). Symantec is taking this step to align its renewal policy with its security strategy, and to improve on-time renewals and renewal cycle predictability. From this date, customers must renew prior to expiration to remain protected and avoid higher renewal costs. Refer to the documents below for more information.
Removal of 30 Day Grace Period Overview FAQ: 30 Day Grace Policy Removal Channel Notification: Notice of Discontinuation
CUSTOMER FAQ CUSTOMER Overview CUSTOMER email and banner text for partner use
Current Maintenance entitles your customers to access Symantec’s Maintenance benefits during their Maintenance term.
Subsequent to their initial purchase, customers must renew their Maintenance in order to continue accessing Maintenance benefits and to remain compliant. Find out how to renew.
Help your customers maximize their Symantec software investment with current Maintenance:
Watch a video about the Request For Quote Tool
The Renewal ID is our preferred renewal proof of purchase (POP) and links renewal notifications and quotes to the original license purchase. It is included in renewal notifications and quotes sent to customers.
The Quote Generator helps you quickly generate quotes containing product SKUs and product prices across the four main licensing programs. Quote Generator is available in 10 languages, and you can save, download, print, or email quotes.
The SAN Lookup Report helps you validate whether or not a customer is enrolled in the Rewards program and at what purchasing band. If the band information is not listed, then the customer has not yet placed their first order. The number of points on the first order determines their band.
This document communicates our Global Enterprise Renewal Policy to our partners and customers.
Consult our frequently asked questions about renewing on-premise products.