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Enterprise Service Provider Program


Enables you to easily incorporate Symantec solutions into your business model, without obstacles such as upfront costs, or renewals to manage. Designed to meet the needs of Enterprise Service Providers of all types (MSPs, ISP, ASP, Telcos, etc), by allowing use of select Symantec cloud-based and on-premise products to provide managed services and hosted applications to your customers.

Providing Symantec-based services to your customers can reduce your upfront costs and accelerate profitability by enrolling in this program. With flexible options such as pay-as-you-go and volume-based pricing, it is constructed to enhance your customers’ experience, secure recurring business and accelerate revenue.

Program Benefits

  • Licensing designed to match the way you do business with your customers
    • Monthly Subscription Licensing
    • No renewals to manage
    • Predictable Opex costs
  • Maintain direct relationship with your customers
    • Develop strong position as your customers' trusted advisor
  • Access to the latest product versions available with active support services
  • No upfront license or support fees
    • Each license provides 1 month of commercial use rights and 24x7x365 Support
    • Quarterly payments (in arrears) based on quarterly usage reports that you submit
  • Volume Discounts: You are rewarded for increased levels of sales
    • The price band for a particular quarterly order is determined by the aggregate number of points on the order you submit for that quarter


  • Member of the Symantec Partner Program (any level)
  • Minimum $100,000 (USD) annual revenue*
  • Complete applicable product training requirements (varies by region)
  • Meet one of the following Service Provider Models
    • Application Service Provider (ASP)
    • Managed Service Providers (MSP)
    • Outsource Service Providers (OSP)
    • Internet Solution Providers (ISP)
    • Internet Access Providers (IAP)

How to Get Started

  1. Contact your Symantec Sales Representative for further details. If you need assistance, locating your representative, please email partnerservice@symantec.com
  2. When an agreement has been executed, you will receive a Symantec Agreement Number (SAN) will be sent to you via a Welcome Letter. Once this has been received, work with your nominated Fulfillment Partner to submit a zero dollar fulfillment order for the products needed. Available products are on the ExSP Price List.


For more details on enrolling in ExSP, submitting a fulfillment order and reporting quarterly usage, please see the ExSP Program guide, or contact your Fulfillment Partner.

To update your Fulfillment Partner Selection, existing members can download and complete a fulfillment partner change request form.


*As of April 3, 2017, there is a minimum threshold requirement of $100,000 (USD) annual revenue to enroll in this program.

This notice amends the ExSP Program Guide, and modifies program eligibility requirements in the guide.