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Support

 

Technical Support Tools and Options

 
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Support for Symantec Products

To quickly find product support information, you can use this alphabetized list of our supported products.

View supported products

For Enterprise support, access the knowledge base, product downloads, updates, and other support information and services.

View Enterprise Support

Find out more about the technical support benefits available to you.

Technical Support Benefits Guide

Technical Support Benefit Supplement

Technical Support Product Matrix

Security Response RSS Feeds

Stay on top of the latest security threats and receive real-time or regularly-scheduled information on risks, vulnerabilities, and virus definitions with our RSS feeds. You can subscribe to feeds for our security response blogs and threat landscapes on our RSS page, and get information about RSS readers.

Visit Symantec RSS page

PartnerAssist

Connect with an accredited Symantec consultant subject matter expert for help in all phases of the consulting life cycle. The program includes help with assessment, design, and implementation of Data Loss Prevention, Endpoint Protection, Enterprise Vault, NetBackup. This service is available in five-day unit packs priced at $1,750 (US) per unit. Master Specialist and Specialist Partners can use this service after they accept the PartnerAssist Program Agreement.

Technical Support Partner Program

This program enables you to deliver a streamlined support experience to end users of Symantec technology as a highly-qualified solution provider. With your in-depth knowledge of your customer’s IT environment, product training, and access to our senior-level support engineers, you'll quickly resolve the most challenging technical issues.

Learn more about the Technical Support Partner Program

Technical Assistance Partner Program

The Technical Assistance Partner Program (TAPP) enables SMB Specialized or Silver level and higher partners to become experts in providing support services for customers in addition to the customers' standard Symantec Support offerings. As a trusted advocate with priority access to Symantec's advanced-level technical assistance staff, you can offer your customers greater levels of technical assistance, providing them with a broader range of real-time, value-added services.

Learn more about the Technical Assistance Partner Program

Symantec Knowledge Base
Search the Knowledge Base to find support information and help for your products.
 
 
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Product Notifications

To stay current with your products, you can subscribe to various categories of information and even individual articles within the knowledge base. This information can include:

  • Product updates and downloads
  • Product alerts
  • New content
  • Updated content

RSS feeds are also available.

Learn how to subscribe to notifications

Symantec Connect

You can access technical forums, blogs, and articles in the PartnerNet group on Symantec Connect, using your PartnerNet username and password.

Master Specialist Support

Master Specialists are our elite consultancy partners, providing exceptional professional services to customers and maximizing your return on Symantec products. Master Specialists receive priority treatment through automatic escalation to advanced technical support. Master Specialists are enabled with a set of high standards, attending regular technical trainings to ensure they have the latest knowledge of our products. Master Specialists have access to the highest level of intellectual property, as well as advanced Symantec tools--previously, only permitted to Symantec employees.

Learn about working with Master Specialists

Reseller Support Information

We offer sales support for resellers via phone and email. If you have questions about product licensing, product information, or policies, please call the reseller hotline at 888-780-7962 from 6 a.m. to 5 p.m. (PT) Monday through Friday. You can also e-mail channel sales support at cis@symantec.com.

For resellers with issues involving licensing or maintenance corrections, new product downloads, licensing portal help, or install base reports, you can contact Customer Care at 800-721-3934 or license@symantec.com. You can also download Reseller support forms